Terms of Service
Last updated: 12 March 2025
1. Identity of the trader
These Terms of Service (“Terms”) govern your use of the website https://wlozarintrthor.world (the “Website”) and any orders you place for products offered thereon. The Website is operated by:
Wlozarintrthor
Ferdinand Bolstraat 103
1072 LE Amsterdam
Netherlands
Email: help@wlozarintrthor.world
Phone: +31 20 662 1256
References in these Terms to “we”, “us”, or “our” refer to Wlozarintrthor. “You” or “your” refers to you as the visitor or customer.
2. Applicability and acceptance
These Terms apply to all visits to the Website and to all orders placed through it. By accessing the Website or placing an order, you agree to be bound by these Terms and by our Privacy Policy and Cookie Policy. If you do not agree, please do not use the Website or place an order.
We may update these Terms from time to time. The version in force is the one published on the Website at the time of your order or use. We will indicate the “Last updated” date at the top. Continued use of the Website or placement of new orders after changes constitutes acceptance of the revised Terms, except where we are required by law to obtain your explicit agreement for material changes.
3. Products and information
We offer dietary supplements and related products (including “Optiviron”) via the Website. Product descriptions, images, and specifications are provided in good faith but we do not warrant that descriptions, imagery, or other content are error-free or complete. We reserve the right to correct errors and to modify product range, packaging, or specifications without prior notice, subject to your statutory rights (e.g. if a product does not conform to the contract, your rights under the Dutch Civil Code and consumer law remain applicable).
Our products are food supplements and are not medicinal products. They are not intended to diagnose, treat, cure, or prevent any disease. Use only as directed and in combination with a balanced diet and healthy lifestyle. If you have a medical condition or take other medication, consult your doctor before use.
4. Orders and contract formation
When you submit an order via the order form on the Website, you are making an offer to purchase the selected product(s) on these Terms. A contract between you and us is formed only when we accept your order (e.g. by sending an order confirmation by email or by dispatching the product). We may refuse or cancel an order in limited circumstances (e.g. product unavailable, pricing error, suspected fraud, or failure to pass internal checks). If we cancel, we will refund any payment already received.
You are responsible for ensuring that the information you provide (name, address, email, phone, etc.) is accurate and complete. We are not liable for delivery failures or delays caused by incorrect or incomplete details.
5. Prices, payment, and delivery
Prices are displayed in euros (€) and include VAT where applicable under Dutch law. Delivery costs (if any) will be shown before you confirm the order. We reserve the right to correct pricing errors; if an order has been placed at an incorrect price, we may cancel it and refund you or offer to fulfil at the correct price, in line with applicable consumer law.
Payment is due as indicated during checkout (e.g. in advance by the chosen payment method). Accepted payment methods are indicated on the Website. You must pay using a method that you are authorised to use. We use secure payment processing; card details are processed by our payment provider in accordance with applicable security standards.
Delivery terms (e.g. “free delivery from €35”, estimated delivery times) are indicative and not guaranteed unless we have expressly agreed a specific delivery date. Risk in the goods passes to you upon delivery to the address you provided. If you are a consumer, Dutch and EU consumer rules on delivery and risk apply.
6. Withdrawal and returns (consumers)
If you are a consumer (i.e. acting for purposes outside your trade, business, or profession), you have the right to withdraw from the contract within 14 days without giving any reason, in accordance with the Dutch Implementation of the Consumer Rights Directive and our Return Policy. The withdrawal period expires 14 days after the day on which you (or a third party you designate) take physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g. by email or post). You may use the model withdrawal form on our Website or in the Return Policy if we provide one. We will communicate any specific instructions for returning the product. For full details, including conditions, costs, and refund timing, see our Return Policy.
7. Warranty and liability
We warrant that products supplied will conform to the contract and to the description on the Website at the time of order, and that they will be of satisfactory quality and fit for normal use. Your statutory rights under Dutch and EU law (including the right to repair, replacement, or price reduction, or to terminate the contract in case of serious breach) are not affected.
To the fullest extent permitted by law, we are not liable for: (a) indirect, consequential, or incidental loss or damage; (b) loss of profit, revenue, data, or goodwill; (c) failure or delay due to circumstances beyond our reasonable control (e.g. force majeure); or (d) use of our products other than in accordance with the instructions or in combination with other substances without professional advice. Our total liability for any claim arising out of or in connection with an order or these Terms shall not exceed the amount you paid for the relevant product(s) in that order. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
8. Intellectual property and use of the Website
All content on the Website (text, graphics, logos, images, layout, and software) is owned by us or our licensors and is protected by copyright and other intellectual property laws. You may view and print pages for your personal, non-commercial use only. You may not copy, modify, distribute, or use any content for commercial purposes without our prior written consent. You may not use the Website in any way that is unlawful, harmful, or that could damage or overload our systems or those of third parties.
9. Personal data and cookies
Your personal data is processed in accordance with our Privacy Policy. Our use of cookies is described in our Cookie Policy. By using the Website and placing orders, you acknowledge that you have read and accept those policies.
10. Complaints and dispute resolution
If you have a complaint about our products or services, please contact us using the details in section 1. We will try to resolve the matter promptly. If we cannot resolve it, you may use the European Commission’s Online Dispute Resolution platform (ec.europa.eu/consumers/odr) or, if you are in the Netherlands, the dispute resolution bodies approved for your sector. Your right to bring court proceedings remains unaffected.
11. Governing law and jurisdiction
These Terms are governed by the laws of the Netherlands. If you are a consumer, you also benefit from the mandatory consumer protection rules of your country of residence. Any dispute arising from or in connection with these Terms or the Website shall be subject to the exclusive jurisdiction of the courts of the Netherlands, except where mandatory consumer law requires otherwise.
12. Contact
For any questions about these Terms of Service, please contact us:
Wlozarintrthor
Ferdinand Bolstraat 103, 1072 LE Amsterdam, Netherlands
Email: help@wlozarintrthor.world
Phone: +31 20 662 1256